At Femmora, customer satisfaction is important to us.

Returns

Returns are accepted only if:

  • The product is damaged upon delivery
  • The wrong product was received
  • The product has a manufacturing defect

Return requests must be submitted within 48 hours of delivery.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Earrings
  • Personalized products
  • Gift cards
  • Products showing signs of wear

Return Process

To request a return:

  1. Email support@femmora.com
  2. Include order number
  3. Attach clear photos of the product
  4. Our team will review the request

Refunds

Once approved and inspected:

  • Refunds are processed within 5–7 business days
  • Refunds are issued to the original payment method

Late or Missing Refunds

If you have not received your refund, please contact your payment provider before contacting us.